Privacy Policy

1. Who is responsible

Trai Agency operates Trai Tools and is responsible for the personal information described in this policy. An organization using Trai Tools may separately control information it enters about its staff, clients, and contacts.

2. Information we collect

• Account information, including name, email address, profile image, verification status, and authentication credentials or provider identifiers.
• Workspace and business records, including organization, client, project, milestone, invoice, expense, receipt, payment-record, and transaction information.
• Communications and support information, including feedback and messages you send us.
• Technical and security information, including session identifiers, IP address, user agent, timestamps, and essential cookie data.
• Information received from Google if you choose Google sign-in, according to your authorization and Google’s settings.

3. How we use information

We use information to provide and secure accounts and workspaces; generate and send invoices, receipts, invitations, verification emails, and password resets; maintain records and activity history; troubleshoot and improve the service; respond to support requests; prevent abuse; and comply with legal obligations.

4. Legal grounds

Where applicable law requires a legal basis, we process information to perform our agreement with you, pursue legitimate interests such as service security and improvement, comply with law, and act on consent where consent is required. You may withdraw consent for future processing where it is the applicable basis.

5. How information is shared

Information may be shared with members of your workspace according to their access; with clients through links or documents that authorized users choose to send; with service providers that support hosting, databases, authentication, and email delivery; and with authorities or other parties when required by law or necessary to protect rights, safety, and service integrity. We do not sell personal information.

6. International processing

Our providers may process information in countries other than yours. Where required, we use appropriate contractual or legal safeguards for international transfers.

7. Retention

We retain information for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods vary by record type. We may retain limited backups or records after account closure where law or legitimate operational needs require it.

8. Security

We use reasonable technical and organizational safeguards designed to protect information. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and contact us promptly if you suspect unauthorized access.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to complain to a data protection authority. Some requests may be handled by the organization that controls your workspace. We may verify your identity before completing a request.

10. Children

Trai Tools is a business service and is not intended for children. Do not create an account if you are not legally able to agree to these terms in your location.

11. Changes and contact

We may update this policy and will post the revised effective date. For questions or privacy requests, email contact@bytrai.com.